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    • Peer-to-peer engagement is the heart of LIVEcommunity. If you're not registered with community, you can only browse and search for information. You will not be able to engage in discussions with other community members, give Likes, start discussion topics, accept solutions, or set customization preferences. Registering for an account lets you take full advantage of the LIVEcommunity, enabling you to:
      • Connect with a vast community of network and cybersecurity experts in our discussion areas, numbering in the hundreds of thousands
      • Read interesting blogs about new features, industry insights, trends and analysis, and playbooks
      • View topics and read posts in product discussion areas
      • Post new messages and reply to comments by other members
      • Receive an email when someone responds to a specific post or topic.
      • Access technical documentation, how-to videos, podcasts, webinars and more about Palo Alto Networks products
      • Personalize your community experience.
      • Post comments on articles, blogs and discussions.
      Close

    • Registering for a LIVEcommunity account is quick and simple. All you need to do is create a login name and password and then enter your email address and country.


      To register:

      1. Click Register at the top of any page.

      Close

    • After you've registered and confirmed your registration, you can sign in and start participating.


      To sign in to the LIVEcommunity:

      1. Click Sign In at the top of any page to be taken to the Palo Alto Networks Single Sign On page or click Sign In on the pop-up window
      2. Enter your Email Address and Password.
      3. Click LOG ON.
      Close

    • To get help with your LIVEcommunity password:
      1. Click on Sign In located in the upper right part of the page.

      2. On the Sign In page, type in your email address and click on Need help signing in?, you will then see a link for Forgot Passwordthat you can click on

      3. Once you click on Forgot password?, you will be prompted for your Email address Enter your email address and then click on the Reset via Email button. You will receive an email confirmation requesting a password change.

      4. If you need any further assistance, such as changing email addresses or any special requests, just click the Need Help? link to contact the LIVEcommunity team or email us at [email protected].
      Close

    • Changing your avatar is an easy way to personalize your identity within LIVEcommunity. You can change your avatar as often as you like. Your current avatar appears at the top of the About page.

      Once you are logged into your LIVEcommunity account, choose one of the following ways to change your avatar image:

      1. Click your username in the upper right corner of the screen and choose "My Profile".

        My Profile menu

        Edit Avatar

        Click on the "Edit image" button next to your current avatar. Choose an avatar from the LIVEcommunity collection. (Choose an avatar collection and click the avatar your want.) Then go to Step C

      2. Click your username in the upper right and select "My Settings"

        My Settings menu

        My Settings dashboard

        Click "Avatars", and then either choose an avatar from a collection or upload an Avatar. Click "Browse" and select a .JPG, .GIF or .PNG file. Then hit Save. Now the next step.
      3. You should now be at the "Crop Profile Avatar" screen. This will allow you to crop and preview your avatar. Once you are satisfied with it, click "Save and Continue". That's it!
      Close

    • Your signature is text that appears at the bottom of your posts. Here's how to create your personal signature once you have logged into the LIVEcommunity:

      1. Click your username in the upper right corner, and select "My Settings"

        My Settings menu

      2. Under Personal go to Personal Information.
      3. Enter your signature text in the Signature box.
      4. Click Save.

      NOTE: Please refrain from using any websites that advertise for another product or software. Doing this may cause your profile to be restricted.

      Close

    • You can share as much or as little about yourself with other LIVEcommunity members. You can enter a short biography, your location, your interests, or anything else (within LIVEcommunity guidelines, of course).

      Here's how to tell other LIVEcommunity members about yourself:

      1. Click your username in the upper right corner, and select "My Settings"
      2. Go to Personal > Personal Information.
      3. Enter information about yourself in the Biography field. You can also enter your name, location, company info, and any other information you want to share.
      4. Click Save.

      NOTE: By default, all LIVEcommunity users can see this information.

      Close

    • You can customize your preferences within the LIVEcommunity in many ways, including time zone and language preference, text size, menu behavior, message order, and privacy settings. Here's how to set your viewing preferences:


      To set your viewing preferences:

      1. Click your username in the upper right corner, and select "My Settings"
      2. Go to Preferences.
      3. Click through the various preference tabs and make the changes you want.
      4. Click Save on each tab where you make changes.
      Close

    • Communities provide a place for members or participants to search for information, read and post about topics of interest, and learn from each other.


      Online communities provide a place where members:

      • Come together to exchange insights, ideas, and solutions
      • Discover a wealth of shared knowledge, technical documentation and peer-to-peer support
      • Engage with product and industry experts who can provide a unique perspective on problem-solving
      • Learn from industry trends, proof of concepts, and how-to playbooks

      Visitors who do not register with LIVEcommunity can only browse or search for information. Members (registered users) can access exclusive content, post messages and comments, create solutions, track discussions, and subscribe to certain areas of interest and receive email notifications on posting activity.

      Close

    • Every member is essential to Palo Alto NEtworks vibrant online community. Whether you choose to actively engage in discussion forums or are here to read and educate yourself about cybersecurity at large, every engagement matters. Here are some ways member can engage in LIVEcommunity:


      • Active Participation: Feel free to post questions, share your insights, and engage in discussion forums. Your active involvement enriches the community experience for everyone.

      • Seeking and Sharing Knowledge:Use the community as a valuable resource to find answers to your questions. Likewise, if you discover solutions that work for you, share them with others. Your tips and insights are of great value to other members looking for answers as well.

      • Encouraging Collaboration:Encourage an atmosphere of collaboration by asking challenging questions. Often, someone within the community has a solution or can guide you in the right direction.

      • Expressing Appreciation:Acknowledge the contributions of community members who assist you. Show your gratitude by giving likes to helpful posts, accepting solutions that address your queries, or simply posting thank-you replies.

      • Creating a Positive Community Culture:Contribute to maintaining a positive community culture by ensuring interactions are appropriate, friendly, informative, and enjoyable for everyone. You can read LIVEcommunity's >Terms of Service for more information and learn how to report abuse and spam in our Welcome Guide.

      Close

    • Our community employs a variety of tools and tactics to create, audit, and ensure accurate information.

      We routinely check our articles and technical documentation with an Audit Date Stamp that tells readers the last time an article was checked for current information, accurate screenshots, and working solutions.


      If you come across information you believe to be out-of-date on LIVEcommunity, please email as [email protected].


      Replies to discussions can be validated as Palo Alto Networks approved and Community-Expert Verified. These icons (see below) confirm a post or reply helps solve a user?s problem and/or provides valuable information. These icons can only be granted by certain community super-users and Palo Alto Networks employees, and help add credibility and value to community members. Posts can have both Palo Alto Networks Approved and Community Expert Verified post icons, as well as an Accepted Solution. Read more about Accepted Solutions.

      Close

    • We appreciate if you do NOT post Spam or any links to External sites in your posts or in your signature. We have a no-tolerance policy, and if you do this, then your post will be removed and your account banned. We hope you understand.
      Close

    • As a member of LIVEcommunity, you have the opportunity to rank-up based on your engagement and contributions, including posting discussions, replies, liking others' posts, commenting on blogs and articles, and creating Accepted Solutions. You can see what rank you hold by looking at your profile page.

      Close

    • Blog posts are of-the-moment announcements (think: new product features, industry trends, playbooks, events, etc.). Because they are considered more of a newsy post, blogs are generally not updated once they are published.

      Articles, on the other hand, can be likened to technical documentation. They focus on educating customers about effectively using products, and should be routinely audited for technical accuracy and value to readers.

      Other than their distinct differences as content types, blogs and articles function mostly the same.

      Close

    • Blog comments

      Posting a comment on a blog is a lot like replying to a message on a board. If the blog is open for comments, you'll see a "Comment" section and button at the bottom of the article. You can post a comment to a blog or to someone else's comment.

      Here's how to post a comment:

      • Scroll to the Comment section and type your comment in the comment area.
        You can use @ to tag a user, or use simple HTML to quote parts of the article you're commenting on.
      • Use the Quote option to quote part of the blog.
      • When done, click Post Your Comment.

      Some blogs display new comments almost immediately. Other blogs don't display new comments until the blog author or a moderator approves them.

      Close

    • Comments on blog posts cannot be edited or deleted by LIVEcommunity members. Please be sure to check your spelling and preview your comment before you post it.
      Close

    • Yes. You can subscribe directly to a blog or an article, or you can subscribe to their RSS feeds. Please see the Bookmarks, Subscriptions and RSS section in the FAQ for more info.
      Close

    • A tag serves as a singular keyword or phrase that characterizes the content, theme, or subject of a post. Ensure your tags are brief and beneficial for fellow readers. Concentrate on product type, version, and features, for example.. For example, in a discussion post on how to disable an IoT feature, possible tags could include: IoT, configuration, logs, NGFW, Cloud Security.

      Tip: Use commas between tags or it will become one complete tag.

      Close

    • Tagging serves as a means to assist fellow users in uncovering engaging posts. It also functions as a method for organizing related content. When you apply tags to your post, you enhance its value by offering an additional avenue for individuals to locate and explore it.

      Close

    • Here's how to add a tag:

      • Navigate to an interesting post, article, or comment. Then scroll to the bottom of the post, article or comment and find and click on the ?Add tags? section

        Add tags

      • Click the Add tags field and type your tags (separated by commas).Once complete, click Add to add the tags to the post.

        Tags field

      Tip: When adding Tags, remember that tags help with search; you can add as many tags as are relevant and applicable to this piece of content, but there should be at least four: one representing each of the following: Product Category, OS Version, Feature, and Feature Category.

      Close

    • A tag cloud displays Top Tags used frequently in LIVEcommunity or within an area of LIVEcommunity. The more frequently a tag is used, the larger it appears in the tag cloud. By looking at a tag cloud, you can get a sense of what the hot topics are in a given area. To view a complete list of ALL of the Top Tags that have been used, please click the View All at the bottom of the Top Tags area.

      Top tags

      View All

      That will display the Top Tags screen.

      Top tags page

      From this screen, you can see all of the Top Tags. To get more information on each Tag used, click on each tag to see the posts it was used.

      Close

    • You can find messages you've tagged by visiting your profile and clicking the tag (located on the right side of the page). You can also click on a tag on any cloud and look at the Most Tagged section.

      Close

    • Some users will tag posts for their own convenience in finding them later. Other users enjoy helping categorize interesting posts for the benefit of the community. Users who tag lots of posts gain status by appearing on Tag Leaderboards.

      Close

    • When you subscribe to a label, you will be notified by email when a new post is created with the label

      To subscribe to a label:

      1. From a particular post with a label, click on the label to filter by that label. (You can also do this from the labels component.)
      2. Click Subscribe.

      Note:Your community users can configure their own subscription settings under My Settings > Subscriptions and Notifications > My Subscriptions and My Settings > Subscriptions and Notifications > Notification Settings.

      An important point to highlight regarding labels is that their application is specific to the node level. Consequently, predefined labels and subscriptions to labels are relevant only to the node to which they are assigned. For instance, if you subscribe to a label named 'contest' in board 1, this subscription will not automatically subscribe to an equally named label in board 2. To ensure subscription, you must do so separately for each board. This principle also holds true if you incorporate a labels component on your page to showcase the most popular labels; such components are tailored to operate at the node level.

      Close

    • "Likes" are a content rating system that lets you vote for the messages you think are the most useful, insightful, or important.

      When giving a Like to a message, you are giving a thumbs-up for good content and a pat on the back to its author. Your Likes help boost the value of certain messages and enhance the reputation of their authors.

      Giving a Like is as easy as a single click, but the impact of Likes ripple across LIVEcommunity!

      Close

    • You can "Like" any post in LIVEcommunity except your own.

      • To Like a message and its author, click Like on the message.

        Likes

      • If you change your mind about the quality of the message, you can revoke your Likes.
      • To revoke Likes you've given, click Options > Revoke My Likes from this Message.
      Close

    • Inside of the Discussion areas, we have 2 "Top Liked" areas you will see on the right hand side under New Solutions:

      Top liked

      The Top Liked Posts shows the post subject and the # of likes it has received.

      Top liked authors

      The Top Liked Authors lists out the top authors who have received Likes.

      Next is the Likes Leaderboard. To see it, you need to click on the View All under Top Liked Posts or Authors.

      View all

      Each of the discussion areas has a separate Likes Leaderboard.

      Likes Leaderboard

      Inside you will be able to see the Authors and Posts that have received likes.

      You can choose to see the Top Likes from the Last Day (24 hours), Last Week (7 days), Last Month (30 days), Last 6 months, Last Year and All Time.

      Close

    • Want to know who thinks your message is good? It's easy to find out which regular LIVEcommunity members and experts Like your message. Likes from LIVEcommunity experts carry more weight than those from brand new members.

      Here's how to see who Likes a certain message, blog, or article:

      • On any page, click your Avatar or Username, and then click My Profile

        User navigation

      • To see the users that you have given likes to and who you have received likes from, look on the right side of your profile, under My Friends and Latest Tags, you will see the likes you have given under Likes Given To

        • Like given to

        And see the likes you have received look under Likes From

        Like from

      • To see the exact posts that have received likes, scroll down to the My Liked Posts section.

        My liked posts

        The last 5 posts that have received likes will be listed.
      • For a detailed likes page, click on the View All at the bottom of any of the likes area.

        View all

      • This will bring up the Likes Activity page:

        Likes activity

        Here you will be able to see the detailed information about:

        • Likes Received: For Posts
        • Likes Received: From Users
        • Likes Given: To Posts
        • Likes Given: To Users
      Close

    • There are usually two Likes leaderboards on the community's front page -- one for authors and another for messages. The author's leaderboard shows who has received the most Likes. The message leaderboard showcases the most Liked messages. Links from the front-page leaderboards take you to the full leaderboard pages.

      To view the Top Liked Messages leaderboard, click view all from the front page module.

      To view the Top Liked Authors leaderboard, click view all from the front page module.

      Close

    • There are a few reasons why you might not be able to Like a post.

      • You've already given Likes to this message (you can only click Like once).
      • You wrote the message (you can't Like your own messages).
      • A community manager only allows you to Like a thread and not to Like replies.
      • The community manager has turned Likes off for a message or a forum.
      • Likes for this message have been frozen. You can still see how many Likes the message has received, but you can't Like it anymore.
      Close

    • Sometimes a message gets so many Likes that we run out of space to show the number.
      When that happens you'll see a Hot Likes symbol or icon instead of the likes count on the likes badge.

      Close

    • Explore LIVEcommunity?s Discussions to discover solutions, seek assistance, and exchange knowledge concerning Palo Alto Networks tools and products. Our Discussions area functions similarly to a forum but centers around specific questions and answers. Utilize Discussions to either pose questions by starting a conversation or discover inquiries that have already been proficiently answered by our community experts.

      Whether you're highly knowledgeable in a particular field or simply eager to share insights on a topic, engaging in Discussions provides an excellent opportunity to respond to others' questions and keep track of inquiries still awaiting answers.

      Close

    • There are many ways to post a message to the Discussion areas on the LIVEcommunity.

      • From the main LIVEcommunity home page and click the "Start a conversation" button *

        * - NOTE: Please be sure to select a discussion area that matches what you would like to post this new discussion to, as there are many discussion areas in the LIVEcommunity.

      • Another way is to go directly to the Discussion board where you want to post. You can do this under Collaboration > Discussion. You will see there is everything from General Topic to Prisma Access Insights.

        Note: Some boards are read-only and you cannot start a conversation to ask a question/post a message.

      • To start a conversation or ask a question, click the "Start a Conversation" button to open a new page where you can begin typing your question

      • While entering your question in the Subject line, the system will suggest previously answered questions related to the same subject. Review these suggestions.

        • Click on one of the suggested questions if it aligns with your query. If none of the suggestions is suitable, dismiss them by clicking above the subject line and proceed to create your subject line. Once complete, proceed to the body section.

        Tip: Make your subject clear and concise, as it is the only part of the message that shows up on the message-listing page.

      • In the Body field, type your message. Be sure to include all necessary details, especially, for technical topics.

        • You have the option to use rich text or HTML, you can incorporate links, images, and/or videos

        • Attach any necessary files, format the text, and review the spelling as required

        • Format and spell check your message, as needed. You even have an area to drag and drop any files that may help others answer your questions.

      • Click Post to post your topic or Cancel to abort the new message. After you post your question, category experts are notified. If they know the answer, they can jump right in and answer.

        NOTE: By default the "Email me when someone replies" option is selected. If you do not want to be notified about any responses, you have to uncheck this option in the upper part of the window.

      Close

    • Answering a question is just like posting a reply or comment in the community. You might find a question to answer by browsing through the Discussions area on a topic you're interested in, or you might click a link from a page where unanswered questions are listed.

      • While inside of a post, click Reply to respond to a particular post.

      • The Reply Message screen is similar to the Post Message screen, with these differences:

        • When you reply to a post, the subject line is filled in automatically. You can change it if you want.

        • You can paste the message to which you are replying into the body of your reply by clicking the Quote icon.

        • Your reply is added to the existing thread. It will not create a new thread.

          NOTE: By default the "Email me when someone replies" option is selected. If you do not want to be notified about any responses, you have to select ?Additional options? under your response, and uncheck this option below your response..

      • Click Post when you are done with the response.

        To answer or comment on a question or answer:

        1. Click the question you want to answer or comment on

        2. Click Reply to open the thread

        3. Type your answer:

          • You can answer using rich text or HTML, include links to other websites, images, and/or videos

          • Add attachments, format the text in your answer, and check your spelling, if needed

          • The Reply Message screen is similar to the Post Message screen, with these differences:

            1. When you reply to a post, the subject line is filled in automatically. You can change it if you want.

            2. You can paste the message to which you are replying into the body of your reply by clicking the Quote icon.

            3. Your reply is added to the existing thread. It will not create a new thread.

            4. NOTE: By default the "Email me when someone replies" option is selected. If you do not want to be notified about any responses, you have to click on ?Additional options? under your response, and uncheck this option below your response.

        4. Click Reply again
      Close

    • Did you know that you can help your fellow community members by accepting solutions when a reply answers your question?


      Accepted Solutions help build knowledge in LIVEcommunity and help members find answers fast. This feature adds visibility to discussions that have been solved, and helps you identify problem-solving information fast.

      Close

    • Marking a reply as an accepted solution helps communities identify content that solves members? problems and makes helpful material more prominent and easy to access. You can mark a solution as accepted only for discussion threads you?ve started (i.e. you are the original poster).

      You can mark more than one reply as a solution on your post, making it easier for others to find and giving credit to all posts/posters who contributed to solving a problem or providing information.

      • To mark a message as a solution, click Accept as Solution on the reply.

        Accept a solution

      • If you change your mind or if another reply provides an even better answer, you can revoke the first selection and accept the second reply.
      • To revoke an accepted solution, click Options > Unmark as Accepted Solution.
      • You can choose another solution or leave the question unsolved.
      Close

    • Look for the green checkmark! Discussions with Accepted Solutions have a green checkmark to the left of their title, as shown below:

      If you enter the discussion you can immediately go to the accepted solution by clicking the "Go to Solution" link. This is especially useful if the discussion has many replies and multiple pages.

      Close

    • Bookmarks enable you to list LIVEcommunity content (boards, articles, ideas, topics, or individual posts) on a special page so you can easily find it again.

      Here's how to bookmark a piece of content:

      • Go to the item you want to bookmark.
      • To bookmark a location, choose Options > Bookmark.

        Option menu bookmark

        To bookmark a specific blog or post, go to the blog or post and choose the dropdown option > Bookmark.

        Post menu bookmark

      • To remove your bookmark quickly, click the same option to bookmark, and select Remove from My Bookmarks.

        Remove from My Bookmarks

      Here's how to view and manage your bookmarks:

      • Click your username in the upper right corner, and select "My Settings".
      • Click Subscriptions & Notifications and then My Bookmarks.
        You can click a bookmark to go to the item.
      • To delete a bookmark, click the check box for the bookmark and click Bookmark Options > Delete Selected Bookmarks.

        Delete Selected Bookmarks

      Close

    • Subscriptions let you get email updates whenever new content appears in an area of LIVEcommunity in which you're interested. You can subscribe to a discussion board, a blog area, or most locations in LIVEcommunity. You can also subscribe to a specific post or topic.

      Here's how to subscribe to a piece of content:

      • Go to the area or item you want to subscribe to. You can subscribe to an area, discussion, blog or article.
      • In the upper right part of the window, there may be a Subscribe button.
        Click Subscribe for any updates or comments that are added to this item.

        subscribe button

      • If you do not see the subscribe button, you can also subscribe to an area like Blogs, Articles or Discussions by clicking the Options > Subscribe option in the upper right part of the window.

        Options menu

      • To subscribe to a specific post, go into the post and click the dropdown option in the upper right and click Subscribe

        subscribe to a post

      • To unsubscribe, click the same option menu that you used to subscribe, and you should then see an option to Unsubscribe

        unsubscribe option

      Here's how to view and manage all your subscriptions:

      • Click on your Avatar or your UsernameGo in the upper right:

        my subscriptions

      • Then click My Subscriptions to see a list of the items to which you've subscribed.
        You can click a subscription to go to the item.

        my settings

      • To delete a subscription, click the check box for the subscription and click Email Subscription Options > Delete Selected Subscriptions.

        Delete Selected Subscriptions

      For more information on Email notifications for subscribed activities, please see:
      Email Notifications for Subscribed Activities

      Close

    • RSS stands for "Really Simple Syndication." It is a way for you to get the latest content from LIVEcommunity, along with many other sites that you visit, all in one place. With an RSS feed reader, you subscribe to web sites, and those sites feed you new content so you can stay up to date.

      To use RSS in the LIVEcommunity, you need to have a feed reader app or extension in your preferred browser. There are many free options. Once you have your feed reader set up, you can find RSS feeds in the LIVEcommunity by going to a board, blog, thread, or message and selecting Subscribe to RSS Feed from the options/dropdown menu.

      RSS Feed

      Then you will see a preview of the feed. Most RSS readers give you a button to click at this point. After you click it, the RSS feed appears in your reader as well as new content from that section of LIVEcommunity whenever it becomes available.

      Close

    • Private Messenger enables you to send private notes to other community members. Private Messenger has two big advantages over email:
      • You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.)
      • You can read and send private messages without leaving the community, making it easy to a quick conversation with another community member.
      To use the Private Messenger, you must be registered and signed in. You'll see a Private Message icon at the top of your page. If you have any new messages, you'll see the number of unread messages next to the envelope icon. Click the message count or envelope icon to go to your Private Messages Inbox.
      Close

    • To send a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click Compose New Message.
      4. Enter the recipient's name in the Send to area.

        Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
      5. Enter the subject for the message in the Message Subject area.
      6. Type the reply in the Message Body editor.
      7. Click Send Message.
        You can look for the messages you've sent in the Sent tab.
      Close

    • To read a private message:

      1. Sign in to the community.
        If you have any new messages, you'll see the number of unread messages next to the envelope icon.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To read a message, click the message subject.
      4. To reply to a message, click Reply. Type the reply and click Send Message.
      Close

    • To reply to a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To read a message, click the message subject.
      4. To reply to a message, click Reply.
        The recipient and subject are automatically entered for you, but you can edit them.
      5. Type the reply in the Message Body editor.
      6. Click Send Message.
      Close

    • You can delete messages one at a time as you read them, or in bulk from your Inbox.

      To delete a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To delete a single message, click the message to view it and then click Delete.
      4. To delete all messages, click the Options menu and click Delete All.
      Close

    • To see the private messages you've sent:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click Sent Messages.
      Close

    • Your Friends List is a way to create your own community within a community.

      Depending on your privacy settings, the people on your Friends List can see your biography, other personal information, or online status. If you send private messages, you can choose friends from a list instead of typing their user names.

      Note: Your Friends List is available only if your community supports private messages.

      To add people to your Friends List:

      1. Sign in to the community.
      2. Click the user name of a friend to see the friend's About user name page.
      3. Click Add user name to Friends.

      Note: You can remove a person from your Friend's List by clicking "Remove from Friends". Additionally, you can click "Ignore" to prevent specific users from contacting you.

      Close

    • Most users in an online community get along very well. Sometimes, however, you might encounter someone you consider a nuisance. If you are receiving messages that you'd prefer not to receive, you can add the sender to your Ignored Users list. The system blocks all messages from users on your Ignored Users list.

      To add someone to your Ignored Users list:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click a message from the user you want to ignore and click Ignore user name.

      To remove someone from your Ignored Users list:

      1. Sign in to the community.
      2. Click Ignored Users to see the list.
      3. Click Remove from Ignored list to begin receiving messages from this user again.

      You can also search for community members and add them to your Ignored Users list.

      To search for a user.

      1. On any page, enter a user name in the Search box.
      2. Choose Users and click Search.
      3. In the Search Results, click the user's name.
      4. Click Ignore user name in the Contact area

      Close

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